SHIPPING
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HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Below is the progress of your order:
First: After you finish placing your order: All orders are processed (printing labels, quality inspecting, etc), and sent in 1-3 business days.
Second: After the “Processing” process, your order will be ready to be shipped out. We will send you the tracking number via the email that you used when placing your order.
Delivery times will be 15 to 20 business days.
- Please note that shipping in Holiday season would take 5 – 7 business days more than usual.
Since an order needs up to 3 weeks to be delivered, please don’t reach out to us if that period has not passed.
DO YOU SHIP WORLDWIDE?
Yes! We ship worldwide. No matter where you’re located we can deliver, except for Antartica, it’s a little too chilly for us. Some countries are excluded from this due to technical issues with our fulfillment centers.
HOW CAN I TRACK MY ORDER?
After we have shipped your order out, an email which is entitled “A shipment from order #Bxxxxx is on the way” will be sent to the email that you used when placing your order.
After that, click to the blue button “View your order” then you will land on your order’s status page where you can track your order.
Please note after receiving your tracking number it can take up to 2-5 days for the tracking to update.
HOW TO CANCEL YOUR ORDER!
Drone-Zoom allows up to 12 hours for customers to cancel there Order or change an address.
To cancel your order for what ever reason please contact our support staff at Support@drone-zoom.com
All cancelations will need to take place within 12 hours of purchase, after this timeframe the order will begin processing and shipment.
WHERE DO MY ITEMS COME FROM?
Drone-Zoom has fulfillment centers located around the world. Our main warehouses are located inside the Asia! All of our products are manufactured by various talented distributors and designers.
WHY DIDN’T MY ORDER COME IN ON PACKAGE?
Our warehouses are located in different locations. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
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PAYMENT
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WHY COULDN’T I COMPLETE MY ORDER BECAUSE OF “ZIP CODE DOES NOT MATCH” ERROR?
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.
CAN I TRUST YOU AND IS MY INFORMATION SECURE ON YOUR WEBSITE?
Absolutely, yes! Customer service inquiries are made simple and hassle-free, we want to ensure your purchase is smooth. Plus, when shopping with us all your information is secure. the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
WILL MY CARD’S INFORMATION BE KEPT OR STOLEN?
Our store use Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through woocommerce’s data storage, databases and the general woocommerce application. They store your data on a secure server behind a firewall.
Payment:
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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ORDERS
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HOW TO PLACE AN ORDER?
First of all, visit our store at: https://drone-zoom.com/store
Choose products that you love, then click “Add to cart or Buy Now” and “Check out”.
Then fill in your information and pay.
That’s it! Very easy.
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to support@drone-zoom.com, tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
WHAT SHOULD I DO IF I PROVIDE YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@drone-zoom.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
TRACKING SHOWS “RETURNED TO SENDER”, WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.
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HAVE MORE QUESTIONS
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STILL NEED HELP?
Feel free to email us at support@drone-zoom.com if you have any other questions! We will reply within 1-48 hours!
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